As I’d mentioned on social media outlets Facebook and Twitter last week there is a flaw in the audio on select episodes of the “Star Trek The Next Generation Season One” Blu-ray Disc release. As a result CBS and Paramount have announced a Replacement Program. Info regarding this can be found below.
“Dear Star Trek Fans, We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season 1 Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment. We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email email@example.com for details regarding the replacement program. You may also call 1-877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday. We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.”
I’ve been trying this via the phone number provided and I’ve been on hold in the time it took me to write most of this post. They seem to be very busy so be patient. After around 12 minutes or so I got through and they took my information and such. You’ll want to be sure to have one of the defect discs such as 1, 3 or 4 on hand and possibly a flashlight to read the inner ring codes on the disc to verify ownership. They’ll be shipping out the three replacement discs after August 10th and shipping should take around 5 days.